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Support
support@chaienergy.com
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(844) 487-2424
General
Basics
Why Do I Need Chai Energy?
Chai Energy vs. Chai Energy Pro
Chai User’s Guide
Chai Energy
General
Where does my energy data come from?
Is my data secure?
Is the app available on iOS and Android?
How do I upgrade to Pro?
What happens to my energy data if I have solar panels?
Setup
How do I download the app?
How do I setup the app?
How can I get help setting up the app?
Connecting Your Utility
How can I connect Chai with my utility?
How can I create an account with my utility?
I forgot my utility account username. How can I get a reminder?
I forgot my utility account password. How can I get a reminder?
In the App
What does “baseload” mean?
What does “everything off” mean?
How do I change my login email?
How do I change my password?
Chai Energy Pro
General
Is my data secure?
What happens to my energy data if I have solar panels?
Where does my energy data come from?
Setup
How do I download the app?
How do I get the Smart Energy Gateway?
How do I set up Chai Pro?
Chai Pro Gateway Troubleshooting
In the App
How does Pro identify different appliances? Do I need smart plugs?
How do I tag an appliance?
Green Button Connect
Enrollment
How do I set up Green Button Connect (SCE)?
How do I set up Green Button Connect (PGE on Desktop)?
How do I re-authorize Green Button Connect (PGE)?
How do I set up Green Button Connect (PGE on Mobile)?
Features
Insights
What are Insights?
Challenges
What are Challenges?
