I forgot my utility account password. How can I get a reminder?


  • Click here to visit PG&E’s ‘Forgot Password’ page.
  • You will be presented with the password security question that you entered when you signed up for PG&E online services. When you enter the correct answer, a temporary password will be sent to your registered email address.
    • Note: It may take some time for PG&E to get back to you.
  • Got your email? Good to hear, let’s move on to setting up the Chai Energy app with your utility information.


  • Click here to visit SCE’s ‘Forgot Password’ page
  • Enter your SCE User ID or email address in the text box and click the ‘Continue’ button. Follow the rest of the instructions SCE provides to retrieve your password.
  • Got your password? Let’s try logging into SCE’s website just to be sure. If all went well, head to Chai Energy utility setup
  • Did SCE give you this error?
    • “We do not recognize the SCE.com User ID entered. If this is a valid user ID, please contact us at 1-800 655-4555 to reset your password.”
  • If you are unable to remember your SCE username or User ID:
    • We suggest searching your email for a registration confirmation email you would have received from SCE’s system.
    • You can also give SCE a call at 1-800 655-4555 for assistance.


  • Click here to visit SDG&E’s ‘Forgot Password’ page
  • Enter your SDG&E User ID and the email address you used to sign up with SDG&E and click ‘Next’
  • Follow the rest of the instructions SDG&E provides you
  • Got your password? Let’s try logging into SDG&E’s website just to be sure
    • If you have successfully logged into SDG&’s website we can then enter your login credentials into the Chai Energy app. Go to Chai Energy utility setup.
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