PG&E
- Click here to visit PG&E’s ‘Forgot Username’ page
- Enter your email address in the text box and click the ‘Submit’ button
- PG&E will email your username to the email address you registered with
- Note: It may take some time for PG&E to get back to you
- If you remember your password, let’s try logging into PG&E’s website just to be sure.
- If you have successfully logged into PG&E’s website, we can then enter your login credentials into the Chai Energy app. Go to Step 4.
- Did PG&E give you this error?
- “The user name and / or password that you entered was not valid. Please check that you have entered all the information correctly. If you have forgotten your password, click here.”
- Don’t worry, we can follow their advice and reset your password. Let’s move onto Step 3.
SCE:
- Click here to visit SCE’s ‘Forgot Password’ page.
- Enter your SCE User ID or email address in the text box and click the ‘Continue’ button. Follow the rest of the instructions SCE provides to retrieve your password.
- Got your password? Let’s try logging into SCE’s website just to be sure. If all went well, head to Chai Energy utility setup
- Did SCE give you this error?
- “We do not recognize the SCE.com User ID entered. If this is a valid user id, please contact us at 1-800 655-4555 to reset your password.”
- If you are unable to remember your SCE username or User ID:
- We suggest searching your email for a registration confirmation email you would have received from SCE’s system.
- You can also give SCE a call at 1-800 655-4555 for assistance.
SDG&E
- Click here to visit SDG&E’s ‘Forgot Username’ page
- Enter your email address in the text box and click the ‘Next’ button to follow the rest of the instructions SDG&E provides to retrieve your username
- If you remember your password, let’s try logging into SDG&E’s website just to be sure
- If you have successfully logged into SDG&E’s website, we can then enter your login credentials into the Chai Energy app. Go to Chai Energy utility setup.
- Did SDG&E give you this error?
- Please fix the following errors: “Your User ID and / or Password do not match our records. Please try again.”
- Don’t worry, we’ll need to get you setup with your SDG&E password. Let’s move onto Step 3.