PG&E
- Click here to visit PG&E’s ‘Forgot Password’ page.
- You will be presented with the password security question that you entered when you signed up for PG&E online services. When you enter the correct answer, a temporary password will be sent to your registered email address.
- Note: It may take some time for PG&E to get back to you.
- Got your email? Good to hear, let’s move on to setting up the Chai Energy app with your utility information.
SCE:
- Click here to visit SCE’s ‘Forgot Password’ page
- Enter your SCE User ID or email address in the text box and click the ‘Continue’ button. Follow the rest of the instructions SCE provides to retrieve your password.
- Got your password? Let’s try logging into SCE’s website just to be sure. If all went well, head to Chai Energy utility setup
- Did SCE give you this error?
- “We do not recognize the SCE.com User ID entered. If this is a valid user ID, please contact us at 1-800 655-4555 to reset your password.”
- If you are unable to remember your SCE username or User ID:
- We suggest searching your email for a registration confirmation email you would have received from SCE’s system.
- You can also give SCE a call at 1-800 655-4555 for assistance.
SDG&E
- Click here to visit SDG&E’s ‘Forgot Password’ page
- Enter your SDG&E User ID and the email address you used to sign up with SDG&E and click ‘Next’
- Follow the rest of the instructions SDG&E provides you
- Got your password? Let’s try logging into SDG&E’s website just to be sure
- If you have successfully logged into SDG&’s website we can then enter your login credentials into the Chai Energy app. Go to Chai Energy utility setup.